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| Customer Information ›› |
 Product Warranty |
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24K Gold and chrome plated chandeliers:
Frame quality and warranty
All of our chandeliers with 24Karat gold plating or chrome plating carry a 10 year warranty against tarnishing.
Gold is unique with its yellow color. Also, gold is a precious metal,
which means that it will not oxidize in air, so its electrical
conductivity stays uniform over long periods of time. It is ideally suited
for electroplating applications. Gold plating offers good corrosion
resistance, good solder ability, and when alloyed with cobalt, it has very
good wear resistance. Our frames are made of solid brass and 24 Karat gold plated in state-of-the-art electroplating facility. Once the frames are gold plated then they go through a process of lacquering and baking in fully automated ovens for maximum protection. When you clean your chandeliers do not use chemical and alcohol based cleaning products, this will void your warranty. We offer cleaning products to clean your chandelier. Please ask one of our sales associate for details.
Crystal quality and warranty
30% Full lead crystal: This type of crystal is one of the best in the world today with more than 30% lead content. It is all precision machine cut and polished to perfect shine.
Strass Swarovski: Crystal has at least 30% or more lead content. Manufactured by Swarovski company in Austria.
Hand-cut & polished: Hand cut and polished lead free crystal. Absolutely gorgeous crystal with artistic hand-cut designs.
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| Forms Of Payment |
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We accept Visa, MasterCard, American Express and Discover Card. Debit cards issued by MasterCard or Visa are also accepted. We do not accept CODs or cash payments unless merchandise is picked up in person. Wired funds, and money orders are accepted but they may cause a delay in delivery until funds are verified with the issuing bank.
Credit Card Charges
Our company will attempt to secure authorization on your credit card immediately following the point of purchase online or over the phone. If there is a problem securing this authorization, you will be notified right away and asked to make corrections. When we receive verification of sufficient funds, your order will be completed and funds will be transferred securely to our company.
Amount of Credit Card Charges
When you place your order online or over the phone, you will be presented with the price of the merchandise as well as any service, shipping, or sales tax charges that are applicable. You will be charged sales tax if your order is being delivered to Florida. Immediately following receipt of your order, you will be sent an order confirmation via e-mail. For this reason, you must make sure that your e-mail address is typed correctly. This e-mail will include a link to our web page where you will be able to view an itemized list of all the charges associated with your order along with a printable invoice for your records.
Following are the methods of payment accepted by our company.
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 US - American
Express
 US -
CarteBlanche
US -
COD
US - Cyber
Cash
US -
Discover
US -
JCB
US -
MasterCard
US - Money
Order
US - Personal
Check
US - Purchase
Orders
US -
Visa
US -
Certified check
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US -
PayPal
CA - American
Express
CA -
MasterCard
CA - Money
Order
CA -
Visa
CA - Wire
Transfer
Intl. -
Visa
Intl. -
MasterCard
Intl. - American
Express
Intl. -
Discover
Intl. - Money
Order
Intl. - Wire
Transfer
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Secure Ordering/Payment
System
On-line Ordering
Shopping Cart System
Customer's Info is
Confidential
Gift Services
Available
Live Customer
Representative
Available 24 hours a
day
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| Shipping & |
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Non-stock items are shipped approximately within 6 to 10 weeks. Stock items
are shipped within 1-5 days after receiving confirmation. Custom made chandeliers ship within 8 to 12 weeks. Most of our products are shipped by UPS ground service. Large chandeliers are shipped by freight companies. When you receive your merchandise,
please examine the packaging thoroughly. All items ship out from our warehouse location in Miami, FL or from our distribution centers in the country.
All delivery and shipping information is approximate. Our company is not
responsible for delays due to U.S. Customs delays, Freight company transit
delays, delays that occur due to natural disaster issues such as hurricanes
or other related factors.
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| Returns & Exchanges |
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We insist on exceptional quality, value and service. We guarantee every item
will give you complete satisfaction. If for any reason you are not satisfied
with your purchase, you may return for full refund of purchase price or exchange
a product within 30 days of receiving it. Returned goods must be in their
original packing.
Original
and return shipping charges are non-refundable, except in the case of defective
merchandise. All returns must have a confirmation from our customer service before an item is returned.
Absolutely no returns or exchanges
on custom made chandeliers, made to order chandeliers and Murano Glass
chandeliers. |
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| Cancellation |
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Unshipped items can be cancelled within 7 business days of placing order. Custom chandeliers, made to order chandeliers with a different size, finish or crystal can not be cancelled after 7 business days.
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| Packing & Crating |
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Crystal chandelier is one of the most difficult item to ship long distance.
Every chandelier is individually packed for safe and secure delivery to your
location.
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| Privacy Statement |
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http://www.goldenageusa.com/ is committed to protecting the privacy of our web site visitors and vacation purchasers. We respect your right to privacy and employ the highest levels of security to keep your personal information strictly confidential.
Your Privacy is Protected. goldenageusa.com does not share E-mail addresses with anyone outside our company nor impart your personal information to any third party. We will not share or sell any of your personal information, including your name, address, credit-card number, preferences, shopping or transaction history to any third party.
We may occasionally use your e-mail address to send correspondence. You have the option to remove your name from our correspondence lists at any time.
Use Of Cookies
Many Web sites, including ours, use cookie technology to help users navigate efficiently. When you make selections or set preferences on our site, our site will send a request to your browser to record some (but not all) of your selections in a "cookie" file. The cookie is a small text file that resides on your hard drive. From time to time, our site will request the cookie from your browser so that we can retrieve the stored information and you do not have to re-enter the same information over and over again.
An example of how we use cookies is when you select a chandelier model for
pricing: our site sets a cookie that records your selection. When you choose to complete the transaction, you do not have to re-select the same model.
goldenageusa.com never uses cookies to store sensitive information, such as credit-card numbers, nor do we share the information in the cookie with other parties.
Please note that with most browsers, a user can set the preferences to show a warning each time a cookie request is received. You can also usually set the browser not to accept cookies at all. However, our online purchasing system might not work if you set your browser to not accept cookies.
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| Site Security |
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This web site is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the Thawte Authentic Site Seal below the menu on the left hand side which will verify the validity of our Thawte Certificate, and our commitment to your security.
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| Is assembly
required? |
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All of our chandeliers are pre-wired for
your convenience. Most chandelier's frames are shipped out semi assembled.
Some smaller size frames consist of 3 or 4 separate pieces which requires
some assembly time. Assembly times vary from model to model. Smaller size
(up to 16" width) frames shipped fully assembled and crystals are packed
separately. Larger size frames (20" Width and up) are also shipped out
semi-assembled. Frames and crystals are packed separately for safe and
secure delivery. Please call our customer service for required time for
assembly. |
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